Welcome to our FAQ's!
We hope that after browsing our website, our Frequently Asked Questions page will answer any Vigilance related questions you may have and possibly a few more.
If we haven’t managed to answer your question please visit our Contact Us page to send any inquiries directly to our team or give us a call.
Please visit our Case Studies page, which can be found under our Resources, or follow the link below: CLICK HERE FOR VIGILANCE CASE STUDIESread more
A. Some of the accounting software we support include Xero, MYOB, SAP and much more but what makes Vigilance so great is that no integration is required no matter what accounting or payroll system you use. Just drag and drop your files onto any screen within the...read more
A. The software supports all major banks in New Zealand and Australia as well as providing bank feed capabilities if you’re an ASB customer. Was this helpful? Leave a comment belowread more
A. We recommend an OS - Windows 7 or later version; and the Chrome, IE 10 or later version, or Firefox browsers. Was this helpful? Leave a comment belowread more
A. There are no limitations on this. Data and reports are stored indefinitely compared to banks which may store data for less than 1 year. Vigilance will store your data from day one of opening your account and historic files can be easily accessed at any time. Was...read more
A. All customer data is stored on our secure cloud server and we are able to retrieve a data backup if you contact us with a request. Have a read of our Data Security information sheet accessible with the button on the right for further details. Was this...read more
A. Batch files cannot be altered in any way once uploaded to Vigilance. If you need to make alterations to it, you must do it before uploading the file using your preferred accounts software. A file may be deleted at any stage in the review process in order to make...read more
A. Change can be a good thing and implementing the Vigilance software puts a spotlight on your current payment processes which can then be better defined and even enhanced going forward. Take a look at our short tutorial explaining how the workflow process...read more
A. A batch file combines a bunch of outstanding invoices in your accounting software into one file; it is effectively a combined payment schedule.read more
A. Vigilance only accepts batch payment files for review and analysis.read more
A. You can combine multiple payments into one file which can help you save since some banks charge a fee for every single transaction line on a monthly statement. It makes tracking of periodic payments that much easier when they’re combined into one file Most...read more
A. There are multiple reason why Vigilance is beneficial, one is it's ability to run along side your current process and not to mention; Prevents Human Error Real-time visibility of your organisation expenses Provides monthly comparison and trend reporting Exception...read more
A. Please click Read More to view our various pricing options. All prices indicated here are for Monthly subscriptions, additional pricing options can be found on our Pricing page. NOTE: All prices are NZD and excluding GST. Cost per...read more